Traveler Info
What travel documents do I need?
Travelling within Greece
If you are a EU citizen and you are travelling within Greece, then it is necessary to travel with a new type ID Card (issued from 2000 or newer and written with Latin characters). In case you own an old type ID Card (issued until 2000 and handwritten), in order to be valid, it must not be damaged, ripped or timeworn.
Travelling abroad, within Schengen zone
If you are a EU citizen and you are travelling abroad, but on the Schengen zone, then it is necessary to travel with a new type ID Card (issued from 2000 or newer and written with Latin characters) or with passport.
|
EU Countries within Schengen Zone |
|
|
AUSTRIA |
LICTHENSTAIN |
|
BELGIUM |
LUXEMBURG |
| FRANCE |
MALTA |
| GERMANY |
NORWAY |
|
DENMARK |
NETHERLANDS |
| SWITZERLAND |
HUNGARY |
| GREECE |
POLAND |
| ESTONIA |
PORTUGAL |
| ΙTALY |
SLOVAKIA |
| ICELAND |
SLOVENIA |
|
SPAIN |
SWEDEN |
| LATVIA |
CZECH REPUBLIC |
| LITHUANIA |
FINLAND |
Travelling abroad, non Schengen zone
If you are a EU citizen and you are travelling abroad, but not in the Schengen zone, then it is necessary to travel with a new type ID Card (issued from 2000 or newer and written with Latin characters) or with passport.
|
EU Countris – non Schengen zone |
| BULGARIA |
| UNITED KINGDOM |
| IRELAND |
| CROATIA |
| CYPRUS |
| RUMANIA |
For trips to: Albania, Bosnia and Herzegovina, Georgia (Tbilisi), Montenegro, Fyrom, Serbia and Turkey you are allowed to travel with a new type ID card.
Travelling in any other country, not listed above, a valid passport is required only.
Driving licenses and credit cards are not considered as valid travel documents.
For more information regarding Greek ID issuance, please click here
For more information regarding Greek Passport issuance, please click here
What if I need Special Assistance?
We are at your disposal to provide you a comfortable and relaxing trip. If you require any kind of special assistance (e.g. wheel chair), you just have to point it towards us, and we will make sure that it happens.
I want to travel with my pet. Is this possible?
Every airline company and country, has different policies about pet transportation. Let us know if you want to travel with your pet and we will inform you accordingly with all specific regulations and necessary travel documents that might be needed.
When will be the online check in available for my flight?
Most airlines offer the possibility to complete the web check in 24-48 hours before flight. Complete, quick and easily, now your web check in, through our online check in session.
Is Online web check in necessary?
Web check in is vigorously used, nowadays, from the majority of the population, as it facilitates the check in and boarding procedures at the airport. In some airlines (e.g. Ryanair, EasyJet), web check in is compulsory, and if not completed before arriving at the airport, then extra penalties are applied.
What I cannot carry with me on my hand baggage?
- Any kind of weapons
- Pointed or sharp objects or guns
- Any blunt instrument
- Explosive and flammable materials
- Chemical and toxic substances
- Liquids over 100ml
What if I want to add extra bag?
Should you need excess bags or kilos in your itinerary, please contact us to inform you with the additional cost.
What is the cabin baggage and baggage allowance limit?
Every airline company follows its own rules regarding the baggage and cabin baggage allowance. For more information concerning the rules and the bags allowance, please contact with us or with your airline company.
Below you will find a detailed list with the most common airlines and their bag allowance.
| Airline Company | Allowed Hand luggage | Allowed Check in Bag |
| Aegean Airlines | 56cm length Χ 45cm height Χ 25cm width
Max 8 kgs |
GoLight: 0 pieces
FLEX: 1 piece 23kgs Business: 2 pieces 32kgs 158 cm length max. |
| Alitalia
|
55cm length Χ 35cm height Χ 25cm width
Max 8 kgs |
Light : 0 pieces
Economy: 1 piece 23kgs Business: 2 pieces 32kgs 158 cm length max. |
| Austrian
|
55cm length Χ 40cm height Χ 23cm width
Max 8 kgs |
Light: 0 pieces
Economy : 1 piece 23kgs Business: 2 pieces 32kgs 158 cm length max. |
| British Airways
|
56cm length Χ 45cm height Χ 25cm width
Max 8 kgs |
1 piece 23 kgs |
| Brussels Airlines
|
56cm length Χ 45cm height Χ 25cm width
Max 12 kgs |
Light: 0 pieces
Economy : 1 piece 23kgs Business : 1 piece 32kgs 158 cm length max. |
| Easy Jet
|
56cm length Χ 45cm height Χ 25cm width
Max 8 kgs |
1 piece 23 kgs max . |
| Iberia Airlines
|
56cm length Χ 45cm height Χ 25cm width
Max 8 kgs |
Economy : 1 piece 23kgs
158 cm maximum Full economy : 2 pieces 23kgs 158 cm max Business plus : 3 pieces 23kgs 158 cm max |
| KLM
|
56cm length Χ 35cm height Χ 25cm width
Max 12 kgs |
Light : 0 pieces
Classic : 1 piece 23kgs 158 cm length |
| Lufthansa
|
56cm length Χ 40cm height Χ 25cm width
Max 8 kgs |
Light: 0 pieces
Economy : 1 piece 23kgs Business: 2 pieces 23 kgs 158 cm length max |
| Olympic Air
|
56cm length Χ 40cm height Χ 25cm width
Max 8 kgs |
GoLight: 0 pieces
FLEX: 1 piece 23kgs
|
| Ryanair
|
56cm length Χ 40cm height Χ 25cm width
Max 10 kgs |
1 piece 15 or 20 kgs |
| Skandinavian (SAS)
|
56cm length Χ 40cm height Χ 23cm width
Max 8 kgs |
SAS Go Light : 0 pieces
SAS Go Plus : 1 piece 23 kgs SAS Business: 2 pieces 32 kgs |
| SWISS
|
56cm length Χ 40cm height Χ 23cm width
Max 8 kgs |
Light : 0 piece
Classic : 1 piece 23kgs 158εκ maximum |
| Turkish Airlines
|
56cm length Χ 40cm height Χ 23cm width
Max 8 kgs |
Business : 1 piece 30 kgs.
Economy : 1 piece 20 kgs Promotional : 1 piece 15 kgs |
| Vueling
|
56cm length Χ 40cm height Χ 20cm width
Max 10 kgs |
1 piece 23 kgs max
158cm length max |
| United
|
22 cm x 35 cm x 56 cm | Economy : 1 piece 23 kgs
Business : 1 piece 32 kgs |
| Air Serbia
|
40 × 20 × 55cm
Max 8 kgs |
Deal/Saver : 1 piece 23 kgs
Economy/classic : 2 pieces 23 kgs Business : 2 pieces 32 kgs |
| Qatar
|
40 × 20 × 55cm
Max 8 kgs |
Economy : 30 kgs and total length 300cm business : 40 kgs and total length 300cm first : 50 kgs and total length 300cm |
| Emirates
|
40 × 20 × 55cm
Max 8 kgs |
Special : 20 kgs saver/flex : 30 kgs flex plus : 35 kgs business : 40 kgsFirst: 50kgs |
| Delta
|
56 x 35 x 23 cm Max 8 kgs |
Economy : 1 piece 23 kgs
Business : 2 pieces 32 kgs |
| Air Canada | 23 cm x 40 cm x 55 cm
Wheels and handles included. Maximum weight 10 kg |
Economy : 1 piece 23 kgs premium Economy : 2 pieces 23 kgsPremium Rouge Economy/business : 2 pieces 32 kgs |
What is the difference between a cabin baggage and a baggage?
During a flight, a passenger can have with him either a cabin baggage or a baggage. Cabin baggage or hand baggage, have specific permissible dimensions of size and weight and should be located on the lockers above seats or under the seat in front of the passenger, whereas a regular baggage has also specific dimensions of size and weight, but is placed on the cargo hold of the aircraft.
Reservation Info
How will I receive the confirmations of my reservation?
All your travel documents, i.e. air & boat tickets, hotel vouchers, car and transfer vouchers, are sent instantly on your email, as soon as the payment procedure has been successfully completed and you have finalized your reservation. In case you don’t receive your travel documents, please contact us.
What if cancellation fees apply?
Depending on the terms and conditions of your reservation, you will be refunded the amount you are entitled.
Can I change/cancel my hotel reservation, and if yes, how?
In case you need an alteration on your booked service, please contact us in order to advise you with the terms and conditions of altering or cancelling your reservation.
How can I make a hotel reservation ?
You can easily proceed with your hotel, or any other service, reservation through our online platform by just clicking on the online booking section or by contacting us directly by email or phone.
What will be the cost of a potential change/cancellation of my ticket?
Depending on the fare class, as well as the airline policy, the penalty of changing a ticket might vary. Either there should be no penalty, or some extra charge, or even in some cases is completely forbidden to change the ticket. Similarly, cancelling a ticket might occur with a full refund of your money or a non refund. Before issuing your air ticket, contact our experienced personnel, to inform you with the fare policy.
Can I change/cancel my air ticket reservation, and if yes, how?
In case you need a change on your flight ticket or completely cancelling it, please feel free to contact us, in order to advise you your ticket reservation allows any kind of amendment, and if yes what is the appropriate procedure to proceed with it.
How do I obtain Trip Notes/itinerary for full details of my trip?
Make sure you bring these with you. Every trip has a set of trip notes, accessible on our website, that gives you in-depth information about all aspects of your trip. To access your Trip Notes, please visit your trip’s specific facts page on our website. The Trip Notes are accessible at the top of this page.
